Hereâs what Bluefin Labs is trying to capture for mass media content providers, be they media companies or brands: The word-of-mouth about TV shows and commercials that has migrated to the social media space. It wants to make visible the feedback loop that is very evident in live human communications â be they one-on-one at the water cooler or speaker-to-audience on the lecture circuit â but which has been essentially invisible in the world of mass media for decades.
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